Q:What is a Pre-Order?
A:Pre-orders allow you to place advance orders for items that have not yet been released. When you place the pre-order, we then order the item in advance from our suppliers.
The pictures and item description for the Pre-Order are for explanation purpose, the color and shapes for the final product may vary.
Release dates are set by the manufacturers and are subject to change. We are not liable for any changes to a pre-release date advertised by us, but we will keep you informed of any potential changes
Q: How do I get charged for a Pre-order?
A: TF-Direct offers two options for Pre-orders. Deposit payment option and Full payment option, the funds will be charged immediately base on the payment option you choose.
Deposit payment: By paying a small amount of deposit, you can secure the product for certain period, the payment of a deposit is taken as a part of the full price.
Full payment: If the price is reduced when the items officially released, the difference will be refunded to you, while if the price is increased at that time, you don't need to add any payment. As a result the price is reduced instead of increased if you choose full payment for the pre-orders.
When Supplier reduce the product’s supply, Full Payment will be sent out priority.
Q: What happens if the price of my pre-order item changes?
A: 1)For full payment method
If an item you have already pre-ordered is dropped when it is released, and you have already been charged for the Full payment, we will refund you the price difference via your original payment method.
If the price of your pre-ordered item increases, you don't need to pay for the price difference. Which means the final price you pay is less or equal to the actual release price, and this benefit is only for Full payment Pre-orders.
2)For deposit payment method
The total price you need to pay is the same with the actual official released price. You should pay the balance as per the price when the items officially released. A balance payment notification will be sent to your account email address when the product is due in stock, you can click the "Balance" button to make the balance payment.
Of course, you can also cancel the deposit Pre-order if you are not satisfied with the actual total price. The pre-order service contract will be cancelled if the balance is not been paid off after 14 calendar days of receipt of balance payment request notification and the product is in stock.
Q: When could I cancel the Pre-order?
A: Most times, the pre-order figures quantity is depend on the order we received, you need to cancel the order, please send the message to us before this item shipped out by the manufacturer.
Q: How do I cancel a Pre-order?
A: PayPal reversal will be provided with request by email. Any money received from you will be refunded via your original payment method. If you decide to cancel your order, please email us at CS@tf-direct.com
Q: What if the Manufacturer decide to stop produce the pre-order item?
A: All pre-order Figures will ship out as soon as the item released. During the pre-order period, We are not liable for any changes to a pre-release date advertised by us or non control situation.like the Manufacturer decide to stop produce the pre-order item, If that happens, it is really sorry. We will inform of you and refund immediately.